Reviews
3.9
(278 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
First time purchasing from Dan Vaden.
March 20, 2024
By jtyler from Springfield, GA
First time purchasing from Dan Vaden. I have heard mixed reviews on them but they had a Tahoe I had been searching for so I gave them a try. Do yourself a favor and ask to work with John. I have never had anyone at a dealership be as thorough and communicative as he was in my 42 years of purchasing. I called to inquire about the truck and he took the lead on everything. He was able to answer my questions before I could even ask. Very friendly, treated me like we had known each other since childhood. When we arrived we sat down with Clifford and he was exceptional as well. This dealership knows how to treat people! The entire process was smooth and completed in a timely manner. They had us in and out in less than an hour. Give them a chance! You will not regret it. Thank you Dan Vaden.
5.0
First time purchasing from Dan Vaden.
March 20, 2024
By jtyler from Springfield, GA
First time purchasing from Dan Vaden. I have heard mixed reviews on them but they had a Tahoe I had been searching for so I gave them a try. Do yourself a favor and ask to work with John. I have never had anyone at a dealership be as thorough and communicative as he was in my 42 years of purchasing. I called to inquire about the truck and he took the lead on everything. He was able to answer my questions before I could even ask. Very friendly, treated me like we had known each other since childhood. When we arrived we sat down with Clifford and he was exceptional as well. This dealership knows how to treat people! The entire process was smooth and completed in a timely manner. They had us in and out in less than an hour. Give them a chance! You will not regret it. Thank you Dan Vaden.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
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Dealer response
Hi, thanks for your praise and kind comments about our team.
2.0
Chevy Silverado
February 20, 2024
By Ronald Joyner from Pooler,Ga
The Service staff doesn?t communicate at all to update you on what?s going on with your vehicle or if it?s ready when you drop it and leave it. They only communicate if you?re waiting with your vehicle. The Technicians do a very poor job with cleaning up behind themselves. Leaving tools and debris in your vehicle. The technician also won?t own up to breaking items inside ur vehicle and nor will the management compensate. No matter how small, minor or inexpensive if you break an item own up to it.
2.0
Chevy Silverado
February 20, 2024
By Ronald Joyner from Pooler,Ga
The Service staff doesn?t communicate at all to update you on what?s going on with your vehicle or if it?s ready when you drop it and leave it. They only communicate if you?re waiting with your vehicle. The Technicians do a very poor job with cleaning up behind themselves. Leaving tools and debris in your vehicle. The technician also won?t own up to breaking items inside ur vehicle and nor will the management compensate. No matter how small, minor or inexpensive if you break an item own up to it.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
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Dealer response
Hello, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (912) 450-7399 when you have a chance. Thank you, and we look forward to hearing from you.
1.0
Poor Service
January 17, 2024
By Thomas Watson Harris from Port Wentworth, Georgia
My daughter was told she had bought the wrong battery and that it couldn?t be installed. The service person was rude as xxxx and so was the lady at the desk when I asked my daughter to speak to her and hand her the charger phone! My daughter leaves, go back to the auto parts store where the battery was purchased & it was indeed the RIGHT battery for her car! She went to a service center and they installed it just fine without any issues at all! Work on your customer service and don?t turn people away because your service crew doesn?t wanna do the job! Also the lady at the desk, dropped my daughter?s phone as well while I asked to speak to her to find out why it couldn?t be done! If your staff doesn?t want to work, then they should walk out the door and you can find people that do want to work!
1.0
Poor Service
January 17, 2024
By Thomas Watson Harris from Port Wentworth, Georgia
My daughter was told she had bought the wrong battery and that it couldn?t be installed. The service person was rude as xxxx and so was the lady at the desk when I asked my daughter to speak to her and hand her the charger phone! My daughter leaves, go back to the auto parts store where the battery was purchased & it was indeed the RIGHT battery for her car! She went to a service center and they installed it just fine without any issues at all! Work on your customer service and don?t turn people away because your service crew doesn?t wanna do the job! Also the lady at the desk, dropped my daughter?s phone as well while I asked to speak to her to find out why it couldn?t be done! If your staff doesn?t want to work, then they should walk out the door and you can find people that do want to work!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
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Dealer response
Thomas, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (912) 450-7399 at your earliest convenience to discuss how we can turn your experience into a positive one.
1.0
“Trust but verify” I’m a new Vaden customer and had my
December 7, 2023
By gilles.sanchez0303 on DealerRater
“Trust but verify” I’m a new Vaden customer and had my car in for the 1st schedule service. When kandice my service advisor showed me the invoice, I made her explain to me the line items. The first one was tire rotation 24.95$. So I brought her to the car and showed her the chalk mark I had made on the rear tire. The mark was still on the same position and proved that they didn’t do the job. Now it gets funny. After a few abha, abha she suddenly remembered that the tech Jashamel told her that he didn’t do the rotation because he couldn’t find the lock bolt key. I looked in the trunk and it was on the spare tire where it normally is. So she knew the job was not done but still charged me for it? Wow I call xx on her story. They have lost my trust. Now how do I know they did the other stuff if they’re willing to stiff me for 25$. After leaving multiple calls the service manager Amanda is ghosting me. I will never go there again and you should be very aware of the way they do business.
1.0
“Trust but verify” I’m a new Vaden customer and had my
December 7, 2023
By gilles.sanchez0303 on DealerRater
“Trust but verify” I’m a new Vaden customer and had my car in for the 1st schedule service. When kandice my service advisor showed me the invoice, I made her explain to me the line items. The first one was tire rotation 24.95$. So I brought her to the car and showed her the chalk mark I had made on the rear tire. The mark was still on the same position and proved that they didn’t do the job. Now it gets funny. After a few abha, abha she suddenly remembered that the tech Jashamel told her that he didn’t do the rotation because he couldn’t find the lock bolt key. I looked in the trunk and it was on the spare tire where it normally is. So she knew the job was not done but still charged me for it? Wow I call xx on her story. They have lost my trust. Now how do I know they did the other stuff if they’re willing to stiff me for 25$. After leaving multiple calls the service manager Amanda is ghosting me. I will never go there again and you should be very aware of the way they do business.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
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1.0
Pooler Vaden Awful!!!
August 28, 2023
By Demetrick B. from Pooler,GA
Took my car apart without my knowledge, and said I had to pay to put it back together! Fired the technician for his wrong doing, but charged us thousands for their mistake.
1.0
Pooler Vaden Awful!!!
August 28, 2023
By Demetrick B. from Pooler,GA
Took my car apart without my knowledge, and said I had to pay to put it back together! Fired the technician for his wrong doing, but charged us thousands for their mistake.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
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Dealer response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.Please reach out to us directly at (912) 450-7399 when you have a chance. Thank you, and we look forward to hearing from you.
1.0
Highway Robbery
August 23, 2023
By Gemma Talbot Svensson from Pooler, GA
Took over a week to fix a leak in trunk. It was a recall, they charged me over $600.00...Told them where the leak originated..the recall letter. Still charged me 150.00 for diagnostic xx. Rip off will never go back to Vaden to buy or service my vehicle.
1.0
Highway Robbery
August 23, 2023
By Gemma Talbot Svensson from Pooler, GA
Took over a week to fix a leak in trunk. It was a recall, they charged me over $600.00...Told them where the leak originated..the recall letter. Still charged me 150.00 for diagnostic xx. Rip off will never go back to Vaden to buy or service my vehicle.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
Hi, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Vaden Chevrolet Pooler (912) 450-7399
5.0
I love Vaden Chevrolet!
August 21, 2023
By KIMBERLY ELLIS from Savannah,GA
Best customer service I?ve EVER gotten at a car dealership. Every single person from my salesman to the finance manager was the consummate professional. 10/10 would recommend!Click to Copy
5.0
I love Vaden Chevrolet!
August 21, 2023
By KIMBERLY ELLIS from Savannah,GA
Best customer service I?ve EVER gotten at a car dealership. Every single person from my salesman to the finance manager was the consummate professional. 10/10 would recommend!Click to Copy
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Hi there, thank you so much for your positive comments about Vaden Chevrolet Pooler!
5.0
Easy as 1,2,3
July 21, 2023
By JAMES STEELE from Statesboro, Georgia
Everything was superb, the Vaden Chevrolet in Pooler exceeded my expectations. Very friendly and attending staff. I glad I choose this particular dealership to buy a new vehicle no regrets and would do it again. 10/10
5.0
Easy as 1,2,3
July 21, 2023
By JAMES STEELE from Statesboro, Georgia
Everything was superb, the Vaden Chevrolet in Pooler exceeded my expectations. Very friendly and attending staff. I glad I choose this particular dealership to buy a new vehicle no regrets and would do it again. 10/10
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
5.0
Great Service at Dan Vaden Chevrolet
July 15, 2023
By Allison from Savannah , GA
I always have great, fast service at this dealership. And I love the free snacks and drinks! The waiting area is so comfortable and clean.
5.0
Great Service at Dan Vaden Chevrolet
July 15, 2023
By Allison from Savannah , GA
I always have great, fast service at this dealership. And I love the free snacks and drinks! The waiting area is so comfortable and clean.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
Our staff is committed to providing each of our clients with the best automotive experience!
2.0
Does not allow phone or email pricing negotiation
July 14, 2023
By Jimmie Bazelton from Barnesville, GA
I’m basing this review on customer service. I called to get pricing and possible negotiation and was told by Ivanna that store policy does not allow that via calls or email. Isn’t this the point of internet sales? Sounds sketchy.
2.0
Does not allow phone or email pricing negotiation
July 14, 2023
By Jimmie Bazelton from Barnesville, GA
I’m basing this review on customer service. I called to get pricing and possible negotiation and was told by Ivanna that store policy does not allow that via calls or email. Isn’t this the point of internet sales? Sounds sketchy.
Rating breakdown (out of 5):
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
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Dealer response
Hi, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to make this up to you. Please contact our manager at (912) 450-7399 so we can make your experience a positive one.
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